Home Assets Support

Find answers about plans, purchases, QR labels, reports, permissions and locally stored data.

Contact support

Include your iPhone model, iOS version, App version and clear steps that reproduce the problem. Please do not send passwords or payment-card information.

Frequently asked questions

Do I need to create an account?

No. Home Assets does not require a username, password or separate account.

Where is my data stored?

Asset records, photos, placement photos and invoice attachments are stored locally on your device. They are not uploaded to the developer.

Does Home Assets use analytics or tracking?

The App contains no advertising or cross-app tracking. Home Assets does not use analytics to monitor your home-inventory records, photos, invoices, searches, reports or exports. RevenueCat may process limited purchase-related service analytics for subscription operation.

How many assets can I create for free?

The Free plan supports up to 10 assets and includes the core App features.

What does Pro include?

Pro includes unlimited assets, invoice image or PDF attachments, QR batch PDF export, reports and CSV export, together with any other premium features shown in the App.

Which purchase options are available?

Pro may be purchased Monthly, Annually or through a Lifetime one-time purchase. Current pricing, billing periods and any available offer details are shown in the App before you confirm a purchase.

How do I restore a purchase?

Open the App’s plan or settings screen and choose Restore Purchases. Use the same Apple ID that made the original eligible purchase.

How do I cancel a Monthly or Annual subscription?

Open iPhone Settings, tap your name, choose Subscriptions, select Home Assets and follow the displayed cancellation options.

Can Home Assets issue a refund?

Purchases and refund requests are handled by the App Store under its applicable policies. Home Assets does not directly process payment-card refunds.

What happens when Pro expires?

Your records are not intentionally deleted. If you have more than 10 assets, the App may prevent creation of additional assets until you renew or reduce the asset count.

What does the Lifetime purchase mean?

It is a one-time Pro purchase for the supported lifetime of the App. It does not guarantee that every feature or operating-system version will remain available forever.

Why does the App need camera access?

Camera access is used to take asset or placement photos, scan Home Assets QR labels and scan supported product barcodes.

Why does the App need photo access?

Photo access is used only when you choose an existing image for an asset or placement record.

Can I attach an invoice?

Pro users can attach an invoice image or PDF to an asset record and open it later through the asset detail view.

Which barcode formats are supported?

EAN-13, EAN-8, UPC-E, Code 39, Code 93, Code 128, PDF417, ITF-14, DataMatrix and QR are supported.

How does QR scanning work?

Each asset receives a unique QR code. Open the Scan tab and point the camera at a Home Assets QR label to open the matching asset.

Which QR label layouts are available?

QR Only, Text Below, Text Right and Text Left. These layouts can be used with the App's label-size presets, including thermal-label printer presets such as Niimbot, Dymo, Brother and Zebra.

Which page sizes can QR Batch PDF Export create?

A4, US Letter and A5 are supported, together with custom label dimensions.

Which label printers have presets?

Presets are included for thermal and label printers such as Niimbot, Dymo, Brother and Zebra, plus common generic label sizes. Choosing a preset fills in the label dimensions so the QR layout can be exported for that printer size.

Can I use a custom label size?

Yes. Pro users can enter dimensions in millimetres, inches or pixels and select a DPI from 72 to 300.

How can I export QR labels?

Generated PDF labels can be sent through Email, AirDrop, Save to Files, another share-sheet destination or Print.

What can I include in a CSV report?

You can filter the report and select exactly which fields to export from the available 13 column options.

Which spreadsheet apps can open the CSV?

CSV exports can be opened in apps such as Microsoft Excel, Apple Numbers or another compatible spreadsheet application.

How does warranty status work?

Warranty status is calculated from the dates entered in the asset record and shown as Active, Expired or No Warranty.

Which currencies are supported?

USD, EUR, GBP, JPY, CNY, SGD, MYR, AUD, CAD, HKD, KRW, INR, CHF, SEK, NOK, NZD, THB, IDR, PHP and TWD.

Will deleting the App delete my records?

It may. Because the records are stored locally, deleting the App may remove its data. Keep independent copies of irreplaceable invoices, photographs and warranty documents.

How should I report a bug?

Email homeassets@icloud.com with your iPhone model, iOS version, App version, expected result, actual result and the steps needed to reproduce the issue.